Business: Some days aren’t as good as others

October 5, 2008 Communication, Uncategorized, Workplace Issues No Comments

Ever had one of those days where you’ve thought that you just can’t put a foot right? Customers and clients only making contact with you to complain about what you have done wrong? The way to move past these days is to simply handle them for what they are and never take anyone’s anger on board or allow them to disempower you. I have always found that when in comes to complaints it is not so much about fixing the actual complaint as it is about about how you handle the situation. After all we are all human which means we’re not perfect and that includes the customer or client who’s doing the complaining - and they know it.

I enjoyed Valerie Khoo’s spin on the subject in her blog in The Age this week. Have a read and you’ll pick up some handy tips for those days when you wonder why you even bothered getting out of bed.

Lynette Palmen AM is the Founder and Managing Director of Women’s Network Australia W: www.womensnetwork.com.au  Lynette speaks across the nation to, for and about women in business.