Diversity: The old Merit vs Quotas argument

Over the week-end you may have read about the KPMG report that was commissioned to review the role of the Equal Opportunity for Women in the Workplace Agency. The report is currently being considered by the Federal Government. One of the recommendations seems to have grabbed attention – it’s the one about workplaces being encouraged to have a voluntary 40 percent female representation at all levels within a three to five year period or wear a penalty. Read the rest…

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Contributed by Lynette Palmen . Lynette Palmen AM is the Founder and Managing Director or Women's Network Australia. She started WNA 20 years ago to offer support, inspiration and services that would inspire women to succeed in their career and business endeavours. WNA is now the Nation's premier networking organisation for business and professional women. T: 1800 052 476.

Lynette Palmen has written 44 article(s) for us.

Visit http://womensnetwork.com.au

The Secret to Motivating Your Team in a Downturn

by Rhondalynn Korolak | February 8, 2010 | Business Mentoring | Career Development | Human Resources Issues

It is critical, particularly during challenging economic times, that business owners recognize their employees for all their hard work. If you can reaffirm and re-enforce your team members’ value and contribution while your organisation is coping with the global downturn, you stand a better chance of retaining your best people when the economy turns around and opportunities to leave become plentiful. Read the rest…

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’9 Ways to Make Your Meetings Productive and Profitable’

Guest Contributor: Lorraine Pirihi

Some time ago I facilitated a VIP Planning Day for a small accounting practice. During the course of the day we reviewed the progress they had made since the Planning Day we had the year before. As we were reflecting on their achievements before planning the future, one of the partners made the comment on how crucial their weekly meetings were. Read the rest…

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Customer service just a mystery

Some days you just can’t help but think customer service is all but dead. This morning I encountered what could only be described as a comatose operator at a Woolies express checkout. I was doing my bit, on hearing the words “Next in line” I fronted up to the counter. On arrival I smiled and said “How are you today?” – there was absolute silence. So in an effort to see if the person serving me was actually alive, I repeated the question, this time in a tone that required her to display some form of basic manners and the ability of speech. She was obviously annoyed that I had engaged with her and appalled that I had an expectation of customer service. Read the rest…

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