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Guest Contributor: Karen Andrews Questioning, or probing as it is also known, is one of the most important skills you can learn when dealing with customers and also one of the most powerful. The ability to ask questions that uncover important information about a customer’s needs, current supply and willingness to change is a strong characteristic [...]
Guest Contributor: Rhondalynn Korolak As a business owner, I’ll bet you’re incredibly busy and find that there never seems to be enough hours in the day to complete all your work. Have you ever noticed that some of your everyday activities are just deeply ingrained habits – driving your car, putting on your watch, brushing [...]