Customer service just a mystery
June 8, 2009 Business Strategies, Business Trends, Communication, Human Resources Issues, Lynette's Life CommentsSome days you just can’t help but think customer service is all but dead. This morning I encountered what could only be described as a comatose operator at a Woolies express checkout. I was doing my bit, on hearing the words “Next in line” I fronted up to the counter. On arrival I smiled and said “How are you today?” – there was absolute silence. So in an effort to see if the person serving me was actually alive, I repeated the question, this time in a tone that required her to display some form of basic manners and the ability of speech. She was obviously annoyed that I had engaged with her and appalled that I had an expectation of customer service. Read the rest…
