Customer service just a mystery

Some days you just can’t help but think customer service is all but dead. This morning I encountered what could only be described as a comatose operator at a Woolies express checkout. I was doing my bit, on hearing the words “Next in line” I fronted up to the counter. On arrival I smiled and said “How are you today?” – there was absolute silence. So in an effort to see if the person serving me was actually alive, I repeated the question, this time in a tone that required her to display some form of basic manners and the ability of speech. She was obviously annoyed that I had engaged with her and appalled that I had an expectation of customer service. Read the rest…

Contributed by Lynette Palmen .   Lynette Palmen AM is the Founder and Managing Director or Women's Network Australia. She started WNA 20 years ago to offer support, inspiration and services that would inspire women to succeed in their career and business endeavours. WNA is now the Nation's premier networking organisation for business and professional women. T: 1800 052 476.

Lynette Palmen has written 44 article(s) for us.

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