For the 60 percent of business owners who don’t currently have a business plan, the line ‘if you leave something in your tray long enough it will disappear’ could be the truth. When it comes to developing a business plan these days the old SWOT analysis as we once knew it seems irrelevant. Read the rest…
Some days you just can’t help but think customer service is all but dead. This morning I encountered what could only be described as a comatose operator at a Woolies express checkout. I was doing my bit, on hearing the words “Next in line” I fronted up to the counter. On arrival I smiled and said “How are you today?” – there was absolute silence. So in an effort to see if the person serving me was actually alive, I repeated the question, this time in a tone that required her to display some form of basic manners and the ability of speech. She was obviously annoyed that I had engaged with her and appalled that I had an expectation of customer service. Read the rest…
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