How to banish your sales phobia
March 15, 2009 8:56 pm Business Strategies, Management Strategies, SalesIf you’re in business then bascially you are in sales. Regardless of what industry you work in the sales process is in play every day. So if we are all making sales why do so many of us have an issue with selling? And what strategies can help with overcoming all the phobias that accompany the sales process?
We normally fear what we don’t understand and there’s a lot to understand about selling. So let’s start with how you view the profession of sales. Do you even think of it as a profession because ‘profession’ implies a set of rules and boundaries concerning conduct? When you think of salespeople, do you automatically think of disinterested shop assistants and pushy reps? What about the oily car salesman, the money-hungry realtor, the relentless multi-level marketer?
If you answered yes, it’s no surprise that you have a fear of selling because why on earth would a switched-on new age woman like you want to be like these people? If everything you stand for is in direct opposition to what these types of people represent, how can you reconcile selling anything to anyone? Your outer world is a reflection of your inner world. What you think becomes your reality, so if you’re thinking along these lines, you have a pretty strong motivation to avoid selling, don’t you think?
Overcome fear with knowledge
A healthy dose of fear could be a good thing if it prompts you to consider the reasons for it and then take action. The reason for your fear in this instance is that you don’t know enough about sales to avoid the pitfalls of becoming a product peddler, a quote-giver or an order-taker, those types of salespeople we all dislike.
But these are not your only choices. Add ‘problem-solver’ and ‘friend in business’ into the mix and suddenly the outlook brightens. These are people who believe that your needs are paramount; who know how to determine exactly what those needs are, even if you’re a little hazy on the details and who, on principle, wouldn’t sell you something that didn’t fit your needs. They love what they do and it shows. They’re salespeople you go out of your way to buy from because they’ve made such a positive impact on you in the past. There would be no shame at all in emulating them, so how do you overcome your fear enough to get to be like them?
Start by learning what they learn.
- Recognise that ‘you don’t know what you don’t know’ and find some means of finding out just what it is about sales that you do not know.
- Discover your optimal learning style and acquire training which appeals to that style. For example, if you do your best learning from reading, do your homework, find out who has the best books on the topic and read them.
- Find a mentor or someone you admire for their skills in sales and ask them for their help.
- Practise, practise, practise.
- Adjust your attitude.
- View the positive qualities of professional salespeople as worthy of emulation.
As a small business person, in order to be cost effective and competitive, you often need to wear many different hats including the roles of boss, marketing manager, bookkeeper, production manager, to mention a few. When you start out in your own business, you may not necessarily know all there is to know about bookkeeping for example, but you talk to people, ask around, study and practise and eventually you gain proficiency. With one notable exception, the same can be said for sales. There are many different skills involved in selling and you need to become proficient in all of them in order to successfully sell your product or service.
And that one exception? Selling is pivotal. If you don’t get good at bookkeeping, management or marketing, things could get a bit messy, but it’s not fatal. If you don’t get good at selling, you have no business. It doesn’t get much simpler than that. So you have a vested interest in learning as much about sales as you can.
‘Natural’ salespeople
On the other end of the spectrum are those people who eschew any need to learn more about sales because they’re ‘natural’ salespeople. Such people do exist, just as there are natural scientists, musicians and linguists, but someone still had to teach them what a Bunsen Burner was, how to hold a guitar and how to accurately translate Chekhov. Sure, they have natural or innate talent, but all the talent in the world is meaningless unless you have the skills to go with it. The wonderful thing about sales skills is that with time, application and practice, anyone can learn them.
Guest Contributor: Wendy Berry, Sales Evolution www.salesevolution.com.au
