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Hobbies Don’t Make For Business Success

by Lynette Palmen  |  September 28, 2008  |  Business Mentoring | Marketing

 

Everyone is finding the current economic climate tough. It’s times like these that sort out those who are serious about business success from those who are not prepared financially or skill wise to make a go of it.

It can be really disappointing to be forced to let go of a business idea that you thought would succeed – but in these financially tough times that’s the decision many fledgling and low profit business owners have had to make.

The reality is that a business built on a nice idea but not making any money is actually called a hobby. It is a tough lesson to learn but business success is not about keeping yourself occupied. It’s about running a commercially viable enterprise that makes money and has proper procedures and policies in place to ensure future success is maintained.

Successful business owners value what they offer and charge accordingly. In return they expect prompt payment for services rendered and when they don’t get it they take action. Cash flow is the name of the game for business success. If you are finding the cash flow of your enterprise a bit of a challenge you might find a few of these ideas helpful.

1. Unless those new ideas springing into your head make money file them in the bottom of your to do tray. If they’re that important do them when you’re on holidays. I can guarantee they’ll never get looked at.

2. Get tough – don’t let any product or service leave your business without payment being made.

3. Shorten your current payment terms and make it easy for customers to pay you.

(a) Include payment terms e.g. Payment Terms 7 days on all invoices issued.
(b) Provide a credit card payment form as part of your invoice template.
(c) Include the details of your bank account for electronic fund transfers.
(d) Communicate to your customers any changes made to payment terms. Outline changes in your client newsletter or through online client communications. 

4. Stop procrastinating and have the confidence to pick up the phone and follow up all accounts that are currently outstanding. They are the ones who should be feeling embarrassed not you. If people purchase products or services from your business they need to pay you for them – it’s that simple.

5. Overhaul your administration costs and work out ways to cut spending in this area. Look for ways to streamline administration tasks and procedures. Look for smarter ways of doing the same tasks but achieving better results.

6. Most importantly maintain or increase your marketing budget. When things go belly up most businesses incorrectly cut their spending in this area. Take advantage of the situation and relentlessly continue to increase your profile and presence in the market place. Whilst your competition hides away waiting for the economy to recover you’ve got the perfect chance to put your name in front of consumers that magic 7 times before they buy.

Lynette Palmen AM is the Founder and Managing Director of Women’s Network Australia W: www.womensnetwork.com.au  Lynette speaks across the nation to, for and about women in business.

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  • LYNETTE,

    I'm an ardent follower of your business acumen and again, you're absolutely right.

    12 months ago I pulled out of all my magazine advertising because it was just too expensive for a small business like mine. And I put my focus and energy into the seven blogs I write and promoting them to the market segments I want to penetrate. I also went back to my first love, direct mail, because I like to write and can make it work for me.

    I've always observed that when times are tough, many businesses hibernate.

    I started my accidental business in 1994, in the depths of the Paul Keating inspired 'recession we had to have' and had to develop marketing tactics that required more inspiration than money.

    And I recommend that to everyone who has a passion for their business.

    Because of two reasons.

    One you've already mentioned. When others pull back, you get noticed because you're out there telling people what you do. There's not as much clutter and noise and you have a better chance to be noticed.

    But there's a second reason that most businesses overlook.

    Even in the 'recession we had to have', with unemployment at, I think, 14%, it meant that 86% of men and women still had jobs. And these 86% of employed people still made purchases. And enough of them purchased my products, even though my signature product, The Fitz Like A Glove (tm) Ironing Board Cover is probably one of the most expensive covers in the world, and one of the most boring products to buy, to kick-start my small business.

    I'm a firm believer in a few pithy statements. What goes around, comes around. And when one door closes, another opens. You just need to look at the gaps and opportunities and discover how you can make your mark and corner your share of the market. And the more you give to people, the more you get back.

    None of this is easy. You often work in the dark, with little feedback in the first stages, but it's no different to being an Olympic athlete. The more you train, the more you practice, the more perfect you become. And there's nothing more exhilarating than receiving an unexpected flurry of phone calls about your product because one of the radio stations you sent your blog to mentioned you on the radio!

    Best wishes to everyone in business. It's always an exciting adventure and you sometimes wind up in the most glorious places you never expected.


    Take care,

    CAROL

    Carol Jones
    Director
    Interface Pty Ltd
    Ilford NSW 2850 Australia
    Tel: 02 63 58 85 11
    Designers of The Fitz Like A Glove (tm) Ironing Board Cover
    Our simple design solutions make every product a joy to use.
    http://www.interfaceaustralia.com
  • Re: your accounts, even if you are small I strongly recommend hiring an accounts person and having them chase up your accounts in the initial instance, using a set process to do this. Then if the account continues to be late, the owner can call the customer - by that stage getting a call from the business owner will seem a lot more important than if the owner did all the chasing.

    Another option is to bring humour in - my accountant when ringing for unpaid bills jokes that she'll have to break your legs!
  • Hello Lynette,
    Thanks for some very valuable advice here. I have successfully turned a hobby into a business, but it is always in the area of financials that I could do with some assistance. I'm pleased you note that those who owe me $ should be the ones embarrassed, not me! I've been procratinating over chasing up a couple of outstanding payments for months now and you've just reminded me that they are things I must get on to - and not feel bad about!
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